The supplier engagement score measures how actively a supplier contact or a supplier organization as a whole participates in a particular event and across all the events they have been invited to.
This score can only be viewed by you, and is not visible to the suppliers themselves.
How the Engagement Score is Calculated
Arkestro tracks and weighs several key actions that a supplier can make once they have accepted an invitation to participate in an event. Only those actions that are available to the particular event are included in the calculations for that event.
View the event
Upload all required documents
Respond to any Supplier Survey questions
Send any messages to the event procurement team through Messages
Respond to any messages from the event procurement team within 48 hours
Submit a quote
Submit competitive quotes
Competitive quoting carries twice the final weight as any other action, and is determined by the portion of line items they quoted that are at or below the event's Suggested Price per Unit.
While an event is open, the applied weight of each action towards the score adjusts over the duration of the event. As rounds close and time to act passes, the expectation for a particular action to have occurred increases, and its weight towards the final score changes until it's at its maximum and the event is finalized.
Example Contact and Organization Engagement Score for Contact 1 in Event A
Action | Supplier Contact 1 Organization | Max Score | Score Earned |
View event | YES | 1 | 1 |
Uploaded required docs | n/a | - | - |
Responded to Supplier Survey | NO | 1 | 0 |
Sent or Responded to Messages | NO | 1 | 0 |
Responded to message <48 hrs | n/a | - | - |
Submitted quote | YES | 1 | 1 |
Competitive pricing (portion of quoted line items at or below the Suggested Price per Unit) | 75 line items /80 quoted | 2 | 1.875 |
Total |
| 6 | 3.875 |
Score = 3.875/6 = 0.64583 = 65%
Where to Find the Engagement Score
To view the current engagement score of all organizations participating in the same event that they have been invited to:
Event > Suppliers tab > Organizations tab
Hover over the score to see the current breakdown of actions credited towards the organization’s engagement.
NOTE: When an event is in progress, the scores on this page will change as the suppliers complete actions and as the weights of each action adjust over time.
2. To view the engagement score of a specific supplier contact across all events that they have been invited to:
Left Navigation Bar > Suppliers > Contacts tab > Engagement column
This shows the simple average of all engagement scores of the finalized events that the supplier contact participated in.
3. To view the combined engagement score of all supplier contacts from a single supplier organization across all events that they have been invited to:
Left Navigation Bar > Suppliers > Organizations tab > Engagement column
NOTE: This shows the simple average of all engagement scores of the finalized events that the supplier organization participated in.
4. To view the engagement score of a specific supplier contact for a specific event:
Left Navigation Bar > Suppliers > Contacts tab > View Details > Projects tab > event name
NOTE: This only shows the final contact engagement score at the end of the event, and will not populate until the event is either in the Closed, Awarded, or Not Awarded state.
5. To view the combined engagement score of all supplier contacts from a single supplier organization for a specific event that they have been invited to:
Left Navigation Bar > Suppliers > Organizations tab > select organization line > Projects tab > event name
NOTE: This only shows the final organization engagement score at the end of the event, and will not populate until the event is either in the Closed, Awarded, or Not Awarded state.
Last Updated: May 2025